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  1. SHARE
  2. For Riders
  3. Rider FAQ

Rider FAQ

Frequently Asked Questions for Riders

  • How to Book a Ride on the SHARE Mobility Rider App
  • If I cancel, will I be charged for my ride?
  • How do I sign up and schedule my ride?
  • How do I contact my SHARE driver?
  • Can I change my pick-up time?
  • Can I cancel my ride?
  • Can I track the driver on the way to pick me up?
  • Will SHARE make additional stops? (i.e. gas stations, fast food, grocery stores, etc.)
  • What if I only want rides on certain days or certain weeks?
  • What if I'm late because of SHARE?
  • What is the customer service number?
  • SHARE Winter Weather Policy for Riders
  • Why are there cameras in the vehicles?
  • What is the customer service number?
  • Are there tax incentives for my company if I offer this as a benefit to my employees?
  • How long will the driver wait for me to be ready?
  • How do I know if I am scheduled or not?
  • How can I add another rider to my request?
  • Can you pick me up first on the route?
  • What if I have to leave for an emergency?
  • What if my schedule changes in the middle of the day?
  • Can I cancel my ride?
  • How do I contact my SHARE driver?
  • What time will SHARE pick me up?
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