This guide covers the how to access your boarding pass and manage your profile on the rider booking site. Your booking site may look a little different than the one included in this guide depending on your program.
Organizations can vary in a few ways, ask your program contact if you're unsure of which fields are required and which fields are optional in your profile.
Basic Profile Fields
Definitions and functionality for the fields all riders see in their profile. If you add, modify, or delete anything, make sure to tap or click 'Update Profile' to save your changes!
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Organization(s) The program your account is under, if you're connected to multiple you can toggle them here First and Last Name Basic info - riderID Notification info - riderID Password Make sure to change your password if your account was created for you Phone Notification info - riderID |
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Notes Any specific considerations or needs to make dispatchers or program admins aware of |
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Date of Birth Basic info - riderID Language Default language for the rider booking site when logged in |
Optional and Organization Specific Profile Fields
Definitions and functionality for special fields used by some programs. Unless required by your organization, you can skip these fields if you see them in your profile.
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Age Group Organizations with riders of different ages may require this field to match riders with the appropriate type of service Employee ID Workforce organizations utilize this field to verify rider accounts as belonging to employees |
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Saved Addresses Riders in organizations that offer open address input within a qualifying zone can save their favorites for easy booking from the main page Payment Methods Riders in organizations with rider cost-sharing or self-paid booking can add, edit, or delete their credit card details |
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Rider Boarding Pass
How to save the QR Boarding Pass to scan when getting picked up. Your Boarding Pass is tied to your account, never share your boarding pass with others to use.
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Download - Recommended Opens the QR Boarding Pass as an image that you can save onto your phone or computer |
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Opens the QR Boarding Pass as a PDF with your system dialogue to save or print the file |